Terms
Terms
REFUND POLICY
Goods may be returned to us for a full refund or exchange within 28 days providing they are unused, undamaged and we receive proof of purchase.
We regret delivery charges will not be reimbursed unless the goods supplied were found to be faulty or incorrect.
Standard UK delivery is FREE on all on-line orders over £100
Orders weighing less than 2kg are sent standard 2nd class Royal Mail. If you would like your order sent 1st class or special delivery then please contact us for a quote.
All orders weighing over 2kg are sent via carrier. We use UPS for UK and international parcels.
Orders will be sent to the billing address unless an alternative delivery address is specified
The London Alchemists Ltd (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is The London Alchemists Ltd of Unit 9, Old Water Yard, Dorking, Surrey, RH4 1DY.
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.thelondonalchemists.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
-We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
-To estimate our audience size and usage pattern.
-To store information about your preferences, and so allow us to customise our site according to your individual interests.
-To speed up your searches.
-To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
-To ensure that content from our site is presented in the most effective manner for you and for your computer.
-To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
-To carry out our obligations arising from any contracts entered into between you and us.
-To allow you to participate in interactive features of our service, when you choose to do so.
-To notify you about changes to our service.
We do not share customer details with any 3rd parties, and we will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).
DISCLOSURE OF YOUR INFORMATION
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
YOUR RIGHTS
You have the following rights regarding your information:
| Rights |
What does this mean
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| 1. Right to be informed | You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we’re providing you with the information in this Privacy Policy. |
| 2. Right of Access | You have the right to obtain access to your personal data (if we’re processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your personal data in accordance with data protection law. |
| 3. Right to rectification | You are entitled to have your personal data corrected if it’s inaccurate or incomplete. |
| 4. Right to erasure | This is also known as the “right to be forgotten” and in simple terms, enables you to request the deletion or removal of your personal data where there’s no compelling reason for us to keep it. This is not an absolute right to erasure; there are exceptions. |
| 5. Right to restrict processing
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You have rights to “block” or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further. (We keep lists of people who have asked for further use of their personal data to be “blocked” to make sure the restriction is respected in future) |
| 6. Right to data portability | You have the right to obtain and reuse your personal data in a structured, commonly used and machine readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party. |
| 7. Right to object to processing | You have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interest or on public interest grounds; the right to object to processing for direct marketing purposed (including profiling); the right to object to the use of your personal data for scientific or historical research purposes or statistical purposes in certain circumstances. |
| 8. Right to withdraw consent | If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to use using your personal data for direct marketing. |
CONTACT
TERMS OF SERVICE
OVERVIEW
This website is operated by The London Alchemists. Throughout the site, the terms “we”, “us” and “our” refer to The London Alchemists. The London Alchemists offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerlandand the Netherlands.
- Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmarkand Finland.
- Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
- Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
- Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
- [PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The London Alchemists, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The London Alchemists and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Talbot House Harrow GB HA2 7HH.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@thelondonalchemists.com or by post to:
Unit 9
OUR BEE SISTERS
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I would love to! I strongly believe in Women Empowering Women. When I started The Wild Bee Company, one of my specific aims was to help women beekeepers in East Africa. As a female beekeeper in the UK, I understand that the trials and tribulations of women are tenfold in Africa. Having spent time in East Africa and worked with the local communities, I have seen first hand how supporting self-sufficient initiatives can make a huge difference to women and their community.
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Our company has partnered with Bees Abroad (Registered UK Charity No: 1108464) to support two key initiatives for empowering women in East Africa through beekeeping:
1. Uganda: Biringo Women's Beekeepers - This foundation project will train and support 45 women in the Biringo Women Development Agency (BIWODA) in bee-keeping so that they can become self-sustainable, earning additional income to support education, community development and housing
2. The Kisembe Women Self Help Group - established in 2013 and recognized by the Ministry of Gender, Children and Social Development. The group primarily engages in table banking and managing tree nurseries, but also participates in collective farming, poultry rearing, fruit cultivation, and the production and sale of fireless cookers. The group aims to broaden its beekeeping collective, enhance pollination and generate additional revenue.
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Beekeeping has traditionally been an all male-domain in African communities but we're here to change that! Rural women often face a swarm of challenges breaking into this field, but with your support, we're giving them the tools to create their own buzz - from equipment and bee suits to training and education. These incredible women get the chance to gain economic independence and generate a self-sufficient income. It will empower them to become self-sustainable entrepreneurs and leaders through the skillful craft of beekeeping. This not only boosts status in the community, but also allows them to focus on what matters most - providing for their families with food, security, medicine, and education, all while making a positive impact on the environment.
Read more here.
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Beekeeping generates income without destroying habitat, it encourages forest protection, uses land that’s often overlooked, and helps keep biodiversity buzzing. With bee populations in Africa declining due to habitat destruction and harmful pesticides, human intervention is becoming essential.
By supporting beekeeping, not only do we give bees a boost, but we also empower local women to thrive. Investing in small-scale, sustainable producers helps these communities for the long haul. It’s all about creating a cycle where people, the planet, and pollinators can flourish together.
HONEY?
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That’s nature's way of winking at you! It means your honey is 100% pure, untouched by sneaky additives or processed sugars. Those tiny crystals are just the natural sugars doing their thing, and honestly, it's a sign you've got the real deal.
But if you prefer your honey silky smooth and runny, there's a simple trick to 'abracadabra' those crystals away. Pop your jar into a bowl of warm (not too hot!) water. Repeat this until your honey’s back to its golden, oozy self—perfect for drizzling on toast, swirling in tea, or letting it cascade over pancakes! Personally I just pop my jars on my radiator! Just be careful not to overheat it (never over 45 degrees), so you can keep all that delicious, raw goodness intact.
And voilà, liquid gold again!
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With the UK’s limited organic farmland, getting honey certified as organic here is like trying to chase a butterfly in a windstorm - super tricky! To our knowledge, no UK produced honey has the organic stamp of approval. But don’t fret! We harvest our honey from untouched places like national parks and green spaces. So while it might not have the organic badge, it’s still nature’s purest gold straight from the hive!
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Honey is safe for children over 12 months.
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Our honey is harvested straight from our own apiaries located around London and Surrey. We also offer a delicious heather honey from one of our beekeeping friends in Scotland - it’s one of my absolute favourites, and I couldn’t resist sharing it! We work closely with our wonderful beekeeping community, carefully sourcing honey based on unique flavour profiles. Every jar of honey is a reflection of the flowers in the vicinity, making each batch unique. You could say - 'LIMITED EDITION!'
SINGLE SOURCE ORIGIN - Each jar can always be traced directly to each location and apiary. Our slow, mindful beekeeping methods have allowed us to create a distinctive flavourful range of pure, unblended natural honeys for everyone to enjoy. -
To keep all the good vibes in your honey, don’t mix it into boiling water. Use warm water, around 40-50°C. So go easy and let it dissolve into your drink without losing any of its natural magic!
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Since honey is a by-product of bees, it's not considered strictly vegan, but it is vegetarian-friendly. That said, all my vegan friends still enjoy my honey after hearing our story. We produce everything in the most ethical and sustainable way possible, and our top priority is always the wellbeing of our bee babies. So while it’s not technically vegan, many choose it because they know how much we love our bees and their natural environment!
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Absolutely! While there are plenty of books and online resources, nothing beats the magic of experiencing bees up close. Join one of our Introductory Beekeeping sessions, where you’ll get suited up, meet our bee babies, and dive into the fascinating world of the hive. It’s an immersive buzzing adventure with plenty of time to ask questions to our very experienced Beekeeper. Learn more here!
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Honey is liquid gold! Bees collect nectar from flowers and plants, then carry it back to the hive. Once there, they pass it to their fellow worker bees, who mix it with special enzymes and store it in wax honeycombs. As they do this, they evaporate the water from the nectar, turning it into the thick, sweet honey we all love.
Bees make honey as food for the hive during winter when flowers aren't blooming. A hive only needs about 10kg of honey to get through the season, but a strong colony will make 3x more!
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Due to regulatory requirements we MUST put a Best Before End on our honey. Truth be told, honey never goes bad! It's basically nature’s eternal sweet treat. Fun fact: archaeologists have found pots of honey in ancient Egyptian tombs that are still perfectly edible! Honey has an acidic pH, low moisture content and natural antimicrobial properties that make it impossible for bacteria to grow in.
To keep your honey in top shape, store it in a dry place, keep it tightly sealed, and always use a clean spoon! Avoid adding water as that might cause fermentation (you’ll know it’s happening if it starts smelling like alcohol or gets foamy). But honestly, with all that deliciousness, it’s unlikely your honey will be sitting around for thousands of years!
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Nope, and honestly, I don’t think we ever will! Personally, I’m not a fan of infused honey because it takes away from the pure, magical flavour that comes from the flowers and the efforts of our hardworking bee babes. Why mess with perfection, right? Honey is meant to be savored spoonful by spoonful - direct from the hive!
That said, if you want to infuse your own honey at home, go for it! It’s super easy, but trust me, nothing beats the real, unaltered deal!
Workshops
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Life happens, we totally get it! Just give us a heads-up at least a week before the workshop. Workshops are limited and a lot of time goes into the preparation but I will of course help you reschedule or offer a refund.
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Nope! We’ve got everything covered. Just bring yourself, creativity and a positive attitude :)
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By car is the easiest. Just 15 minutes from the M25. There is free parking nearby. If you are arriving via train, it's a 5 minute walk from Dorking West train station or 20 minute walk from Dorking Main Station. If you are not sure, drop me an email and I will try my best to ensure you get here in one piece :)
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It’s easy-beezy! Find the workshop you’re interested in, and click the "Book Now" button. You can also call us if you prefer chatting with a real human. Always happy to help :)
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You bet we do! Whether it’s a birthday, team-building event, or just a “let’s make cool stuff” kind of gathering, we’re happy to host. Send us a message, and we can help you tailor your day.
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For our crafty studio workshops, wear something comfortable that you don’t mind getting a little messy. We’ve got aprons for you and gloves.
For our Introductory Beekeeping sessions, long trousers is preferred and definitely bring closed toe boots/shoes. We will provide you with a funky beekeeping suit and a pair of gloves too.
CANDLES?
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Yep! Every single one! I fell in love with the craft of candle making a decade ago. All of our candles are crafted with care in our Wax Atelier, located right above our honey and beeswax processing studio. Each creation is designed by me and infused with inspiration from Mama Earth. From psychedelic rainbow mushrooms to funky tie-dye wavy pillars, we love playing with wax alchemy. Each candle is hand poured and individually coloured using a specific technique, making each piece unique in its design.
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Great question! Our candles are made from a 100% natural wax blend which consists mostly of beeswax and soy wax and an organic cotton wick.
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Beeswax candles burn longer, brighter and cleaner than other candles while simultaneously purifying the air. The science? - little negative ions grab onto positively charged particles (think dust, pollen, smoke and other pollutants) and drag them down to the ground, leaving the air cleaner.
Since it’s all-natural, no synthetic chemicals or fragrances are released - just pure, clean, honey scented vibes.
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You absolutely can! All you need is some beeswax, wicks and some creative magic. If you want to learn more about beeswax alchemy, you can join me on a Beeswax candle making Masterclass!
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This can occasionally happen to our candles as we only use natural wax in our creations. It's referred to as "bloom" and it is a natural, waxy substance that forms over time that you can easily wipe it off!
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I choose not to fragrance my candles. As someone with multiple allergies, I’ve learned firsthand that scented candles can cause health issues and flare-ups. While I’m happy to guide those interested in making fragranced candles through my candle-making masterclass, it’s not something I promote or make on a regular basis due to the potential long-term health ramifications. I also don't recommend essential oils as a safer alternative, because when burned, their chemical composition can become harmful. Beeswax candles, which emit a subtle honey-like scent, are the best option for a natural, safe burn.
